(1) Length of Contract
Where a term of classes has been booked the booking is made between Ultimate Pilates and the client for a period of one term, the definition of a term is a number of consecutive classes that form the length of a term. In general, a term is made up of 4 consecutive sessions at a frequency of 1 per week, however some terms may not be 4 weeks in length. The contract will be considered a rolling contract with the onus on the client to click the cancel button at the time of the re-booking email. Cancellation will take place with immediate effect and no charge will be made for the upcoming term. Failure to cancel will be deemed as you wishing to continue to attend, either an in person or online class for the following term.
(2) Payment for Classes
Payment for all classes will be taken on the first day of the new term, this constituting the start of a new contract. Any payment failure before the commencement of the term will render the contract null and void, this may only be revoked at our discretion. Failure to send us the cancellation notice contained within the rebooking email will result in payment for that term being taken and will only be refunded at our discretion.
(3) Health and Suitability
Ultimate responsibility in assessing the suitability and safety of any class, session or exercise must rest upon the client. Ultimate Pilates will endeavour to ensure the client has completed the relevant health questionnaire, if any questions have been answered “yes” the responsibility lies with the client to obtain any necessary professional approval for the suitability of any exercise regime undertaken. It is the responsibility of the client to update and inform Ultimate Pilates of any changes in their specific or general health conditions that may, or may not, effect the suitability of any exercise regime entered into.
(4) Cancellation Policy
There are no refunds of classes missed by the client and making up the classes elsewhere in our timetable is at the sole discretion of Ultimate Pilates but will not generally be withheld. Where a term of classes has been booked and the client fails to make payment or changes their mind, payment in full will still be due if notice of termination from the client is not received prior to the start of the said term.
(5) COVID-19
By attending a live, in person class at a venue you understand and agree to the following
- a) You follow the guidelines outlined to you via email and respect all social distancing measures that are in place.
- b) You do not attend class under any circumstances if you feel ill in anyway (the option to take the class online is always available).
- c) You understand that you must bring your own mat, hand sanitiser, and any equipment necessary for the class (this information will be sent in plenty of time).