Terms & Conditions

1. Length of Contract

(a) In the instance of a Studio session the contract period between Ultimate Pilates and the client is limited to the length of that sole session, the client remits only for the cost of that class and has no liability for any extended period.
(b) where a term of classes has been booked the booking is made between Ultimate Pilates and the client for a period of one term, the definition of a term is a number of consecutive classes that form the length of a term. In general a term is made up of 6 consecutive sessions at a frequency of 1 per week, however some terms may not be 6 weeks in length. At all times the length of the term will be conveyed to you prior to you booking and paying. Once this term has expired there is no longer a contract in place to supply a service between Ultimate Pilates and the client unless you decide to rebook for the next consecutive term.

2. Payment for Classes

(a) Payment for Studio sessions will be made at the beginning of each session, once payment has been made no refunds will be available for the service to the client.
(b) Payment for all classes will be made no earlier than one week prior to the start of the contract period or Term, any failure to remit in full before the commencement of the contract period will render the contact null and void, this may only be revoked at our discretion. Signing the rebooking sheet at class,  replying to any email communication affirmatively, or booking on to the next term via any electronic portal offered by Ultimate Pilates constitutes a new contract between Ultimate Pilates and the client and failure by the client to take up the place will result in Ultimate Pilates requiring payment.

3. Holiday Amnesty

Holiday amnesty allows you two weeks a year where you don’t have to pay for your classes if you are on Holiday or another unmissable event, but will still ensure that you do not loose your place for the following term. The Holiday amnesty period runs from 1st July till the 30th June each year. Dates must be provided to us before the start of the term that they will apply to.

4. Health and Suitability

Ultimate responsibility in assessing the suitability and safety of any class, session or exercise must rest upon the client. Ultimate Pilates will endeavour to ensure the client has completed the relevant health questionnaire, if any questions have been answered “yes” the responsibility lies with the client to obtain any necessary professional approval for the suitability of any exercise regime undertaken. It is the responsibility of the client to update and inform Ultimate Pilates of any changes in their specific or general health conditions that may or may not effect the suitability of any exercise regime entered into.

5. Cancellation Policy

(a) The studio operates a strict 24 hour notice of cancellation otherwise full payment will be due.
(b) There are no refunds of classes missed by the client and making up the classes elsewhere in our timetable is at the sole discretion of Ultimate Pilates but will not generally be witheld. Where a term of classes has been booked and the client fails to make payment or changes their mind, payment in full will still be due if notice of termination from the client is not received prior to the start of the said term..